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198 West 21th Street, Suite 721
New York, NY 10010
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+88 (0) 101 0000 000
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Just What Your
Business Needs

Reimage to Visual Growth in your Business by Optimizing Operations

Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement give leverages of scalable experience to improve their customer engagement and convert customer on-board journey experience into upscale business of any industry. 

Innov8Bay offers professional consultancy & implementation of Dynamics 365 Customer Engagement solutions to start from Customer Onboard Journey to Engagement & Service; all-in-one box features available in a single solution. We provide professional services in Sales Management, Marketing, Customer Service, Field Service Automation, Project Service Automation & Custom ISV solutions with industry best practices. 

Are you looking for Dynamics 365 Specialists to help you to learn more about features of Dynamics 365 Customer Engagement solutions and assess your business requirements to implement the right solution(s) which fit your business needs?

Sales Management

Dynamics 365 for Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. It also lets you create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities. 

Use Dynamics 365 for Sales to: 

  • Get Customer 360 at anytime & anywhere 
  • Follow tailored business process driven procedures
  • Get productive faster 
  • Get actionable insights & suggestions 
  • Accelerate team’s performance 
  • Realtime monitoring results & team coaching 

Are you looking for Dynamics 365 Sales Specialists to help you to learn more about how could you take advantage of sales management capabilities of Dynamics 365 Customer Engagement? Our Sales specialist can assess your business requirements to implement the right sales solution which fits to your automation needs? 

Please feel free to contact us 

Customer Service Management

Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers. 

Use Dynamics 365 for Customer Service to: 

  • Track customer issues through cases. 
  • Record all interactions related to a case.
  • Share information in the knowledge base. 
  • Create queues, and route cases to the right channels. 
  • Create and track service levels through service level agreements (SLAs).
  • Define service terms through entitlements. 
  • Manage performance and productivity through reports and dashboards.
  • Create and schedule services. 

Are you looking for Customer Service Specialists to help you to learn more about how could you take advantage of customer service management capabilities of Dynamics 365 Customer Engagement? Our Customer Service Specialist can assess your business requirements to implement the right customer service solution which fits to your automation needs? 

Please feel free to contact us

Field Service Operations

The Dynamics 365 for Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.  

The Field Service application enables you to: 

  • Improve first time fix rate 
  • Complete more service calls per technician per week 
  • Manage follow-up work and take advantage of upselling and cross sell opportunities 
  • Reduce travel time, mileage, and vehicle wear and tear 
  • Organize and track resolution of customer issues
  • Communicate an accurate arrival time to customers
  • Provide accurate account and equipment history to the field technician
  • Keep customers updated with the status of their service call and when it’s resolved 
  • Schedule onsite visits when it’s convenient for the customer 
  • Avoid equipment downtime through preventative maintenance 

Are you looking for Field Operation Specialists to help you to learn more about how could you take advantage of field management capabilities of Dynamics 365 Customer Engagement? Our Field Operations specialist can assess your business requirements to implement the right field management solution which fits to your automation needs? 

Please feel free to contact us

Marketing with ClickDimensions

ClickDimensions helps Microsoft Dynamics users worldwide achieve more with their marketing. ClickDimensions marketing automation solution includes essential marketing tools like email marketing, campaign automation, web intelligence, surveys, web forms and landing pages, social marketing and more to help customers attract more leads, close more sales and more effectively engage customers. 

Innov8Bay offers professional consultancy to implementation ClickDimensions Marketing solution. ClickDimensions is a complete marketing solution for Microsoft Dynamics, made exclusively for a natively built within the Dynamics environment.  

Are you looking for Marketing Specialists to help you to learn more about how could you take advantage of marketing capabilities of ClickDimensions within Dynamics 365 Customer Engagement? Our Marketing Specialist can assess your business requirements to implement the right marketing solution which fits within your marketing automation needs?

 Please feel free to contact us

Project Service Automation

The Project Service Automation (PSA) application helps organizations efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing.  

The app enables you to: 

  • Plan projects, and create estimates and work schedules 
  • Estimate and track project cost and revenue 
  • Forecast resource requirements for projects in the pipeline 
  • Track project progress and cost consumption 
  • Manage quoting, pricing, and billing for projects 
  • Assign and manage resources 
  • Use reports and interactive dashboards to monitor key performance indicators for successful projects 

 Are you looking for Project Management Specialists to help you to learn more about how could you take advantage of project management capabilities of Microsoft Dynamics CRM/365 CE? Our Project Management specialist can assess your business requirements to implement the right project management solution which fits to your automation needs?

please feel free to contact us.

Business Intelligence

Innov8Bay offers business analytics reporting services by using Power BI solution, which delivers insights to enable fast, informed decisions. Our industry expert consultants help organizations to transform data into stunning visuals. Help organizations to collaborate on and shared customized dashboards and interactive reports. Dashboards which help to scale across your organization with built-in governance and security. Are you looking for Business Intelligence Specialists to help you to learn more about features of Power BI and assess your business requirements to implement the right reporting requirements those fit your business needs?

Dynamics CRM
Upgrade

Innv8Bay Specialists have deep knowledge of all versions of Microsoft Dynamics CRM and understand all the nitty-gritties of dynamics version upgrade. We offer professional expertise in upgrade of earlier version of Microsoft Dynamics CRM to the latest 365 Customer Engagement version in just 5 simplified steps.

Diagnostic Assessment > Solution(s) Cleansing & Fixes > Upgrade Tests > Training & User Acceptance > Production Deployment

Are you considering upgrade your Dynamics CRM solutions & environment; and looking for Dynamics CRM Specialists to help you to assess your implementation & upgrade your environment(s)?

Dynamics 365
Customer Engagement Training

Innov8Bay offers interactive & comprehensive training programs of Dynamics 365 Customer Engagement, to enable users to experience the Business Digital Automation in reality. If you are ready to learn how Microsoft Dynamics 365 can help your business, you are in the right place. Innov8Bay offers training programs to help organizations to get started quickly, whether they are interested in product exploration or deep training & certification.

Customization &
Development

Our deep technology & industry knowledge empowers us to deliver the best customization solution that fit our customer’s business needs. We work closely with our customers to understand their unique business needs and propose a roadmap on how best they can achieve their vision & mission by utilizing best of breed Innovative Business Solutions. For the customization & development we normally recommend agile based project plan. Innov8Bay offers professional consultancy & implementation of Microsoft Dynamics 365 Customer Engagement solutions to start from Customer Onboard Journey to Engagement & Service; all-in-one box features available in a single solution. We provide professional services in Sales Management, Customer Service, Field Service Automation, Project Service Automation & Custom ISV solutions with industry best practices. Are you looking for Dynamics 365 Specialists to help you to learn more about features of Dynamics 365 Customer Engagement solutions and assess your business requirements to customize & implement the right solution(s) which fit your business needs?